FAQ

THE MOST COMMON QUESTIONS

What sizing should I get my pet?


To make it easier for our customers, we have created a sizing guide on our website which can be located from the main page.




I live locally. Why does the dispatch time not change ?


Please remember these items are made to order and the dispatch time allows us to cut, create and pack your items.




I have changed my mind on a product. Can I swap or cancel the order?


Please choose your items carefully as once the order has been processed the sale is final. This is again due to the fact that we hand make each order to suit your pet. If you wish to swap for another pattern we will do our best to accomodate for you.* *Case to case circumstance.




Can I be an ambassador for your brand?


We love each and everyone of our supporters and would love to have you all on board if we could! We have a lovely team at the moment and every now and again will run a compeition to recruit new pack members. Keep your eyes peeled to our page.




We are having a giveaway and would love you to be involved ?


It is super important to us that when you make this request, you have active engagement with us and our ambassadors. We love to chat and meet our customers so feel free to message us.